Manage Disputes

Attendee Disputes always suck to handle. That's why we built a bot that fights disputes on your behalf as soon as they come in. Combined with the option for you to provide even more evidence from the Disputes Dashboard, our Dispute System is the most advanced on the market.

To manage Disputes, scroll down on the Finance Dashboard to "Disputes". Click Check Disputes at any time to view all outstanding and completed Disputes.

You can view the Order Details of every dispute as well as the Dispute Status On the Disputes Dashboard. The following Dispute Statuses can show and be updated at any time:

Needs Response

Disputes with this Status are queued to be reviewed by our algorithm. This process can take 3-5 days. During this time, you have the ability to send us additional evidence to submit alongside what we collect.

To submit further evidence, email us at [email protected] with the Order # and any additional files.

Under Review

Disputes with this Status have been submitted along with evidence to the customer's bank for review. The Dispute Review Process takes 30-60 days to resolve.

Won

Disputes with this Status have been reviewed by the customer's bank and deemed as without reason for the dispute. You have nothing else to worry about!

Lost

Disputes with this Status have been reviewed by the customer's bank and deemed as within reason. The Disputed Amount plus an additional $15 Dispute Fee charged to us by Stripe, our payment processor, will be debited from your Balance on POSH. If your balance is $0.00 for more than 7 days after a dispute is lost, funds will be debited by your Bank Account listed on POSH.

Want more information on Disputes? Check out our Terms and Conditions here or email us at [email protected]!